Knowledgebase
I am having trouble logging in

We are sorry that you are having difficulties accessing your account.

Here are the most common issues you may have when logging into your account.

1. You are trying to log in using your email address instead of your username.

     Please make sure that you log in using the username you chose when creating your account and NOT your email address.

     If you have forgotten your username you can retreive it by clicking on Forgot your username? on the login screen.

2. You are entering the incorrect password.

     Passwords are case-sensitive, make sure the [Caps Lock] key on your keyboard is not on.

     If you have forgotten your password, you can reset it by clicking on Forgot your password? on the login screen.

3. You have not activated your account yet.

     You must click on the link that was emailed to you during account creation. You will not be able to log in until you have activated your account by clicking the link.


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